Process Metrics, Management & Controls

Process Metrics, Management & Controls (Saskatoon, SK)
Apr 25, 2018 to Apr 26, 2018
Location : K W Nasser Centre (256 - 3rd Avenue South)
Now taking registrations for 2018. Please see brochure and online registration below.

Process Metrics

Imagine improving your organization every day. What would it take for this to occur?

  • A metrics system that allows you to measure the status of any process in real time.
  • Everyone must be able to see relevant issues, and use the scientific method to deal with them.
  • Management must support a work environment that values and supports ongoing improvement efforts.

Introduction & Background:

Required Course of the Operational Excellence Certificate

This course is about building a framework for continuous improvement in your organization. You will learn how to build a robust measurement system, apply rigorous problem-solving practices and maintain effective process controls. You will also strengthen the managerial skills and capabilities needed to create a culture of continuous improvement.

By working on your own organization you will construct a visual management system, problem-solve using the scientific method, and practice the leadership behaviours needed to sustain continuous improvement. You will leave with an action plan to create a metrics system, to solve problem scientifically and improve skills and competencies of all employees.

Who Should Attend?

This course is designed for those who want hands-on experience in creating metrics, controls and management actions to establish continuous improvement. Such as:

  • Process improvement teams or task forces
  • Department heads, managers or supervisors
  • Quality and operations professionals
  • Organizational executives

Key Takeaways:

  • Identify your customers' needs, and set benchmarks to ensure satisfaction
  • Construct a metrics system to measure the status of any process in real time
  • Address the gap between current performance and target performance
  • Comprehend your processes by breaking them down into their component parts
  • Use the scientific method to solve problems rationally and proactively
  • Establish standard work through job breakdown, job methods and job instruction
  • Employ powerful leadership skills to build a culture that values and supports continuous improvement

Course Outline:

Measurement Fundamentals

  • Discovering what the customer wants
  • Building the Customer Report Card
  • Kano Analysis, finding what delights the customer
  • Elements of great customer-supplier relationships

Charting your Processes

  • Creating a macro-level flow chart of your main process
  • Visual management systems to track the current status of any process
  • Green, yellow, red process signs
  • Visual management examples
  • Building your own visual management system

Quality Metrics

  • Manual vs. IT generated metrics
  • Ensuring quality at every step: Quality at the Source
  • Displaying metrics for every job at the job site
  • A3 quality document for tough quality problems                                                                                                                                                 

Scientific Problem Solving

  • Taking the risk out of change
  • Breaking a job into its smallest component pieces
  • Standard Work: the best way to do the job today

Creating a Culture of Continuous Improvement

  • Leadership roles and responsibilities: Leader Standard Work
  • Creating a multi-skilled workforce with an employee skills matrix
  • Suggestion system idea boards

Assessing your Own Organization

  • Leader standard work, visual controls, standard accountability, process maps, process definition, process discipline, problem solving





Instructor Profile:

Dan Madison, MBA, CFA

Dan Madison

Dan Madison has been a consultant and university instructor for more than 23 years. He is currently Principal of Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign and leadership development. 

Prior to his current activities, Dan was a professional money manager, interviewed over 100 corporate officers (CEO’s and CFO’s) of the Fortune 500, and extensively analyzed hundreds of publicly held companies. He has an MBA in Finance (with honors) and is a Chartered Financial Analyst. Dan received his Lean Office Certificate from the University of Michigan.

Program Fees

$1,195 plus GST

  • Program fee includes course tuition, all course materials, lunches and refreshment, but not hotel accommodations.
  • University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.
  • Cancellation received in writing at least 14 days in advance of the course start date will receive a full refund. Written cancellations received less than 14 days prior to the course will be subject to a $200 administration fee. Non-attendance (notification 24 hours or less) will incur full course tuition fee.
  • One free transfer is permitted, provided written notice is received at least 14 days in advance of the course start date.