Managing Difficult Conversations
|Managing Difficult Conversations (Saskatoon, SK)|
Apr 11, 2017 to Apr 11, 2017
|Location : K W Nasser Centre (256 - 3rd Avenue South)|
Introduction & Background:
During this course, you will develop techniques and strategies that will allow you to handle difficult conversations with skills and confidence. You will engage in practical and interactive discussions and activities that will change the way you see and respond to difficult conversations. There is a process to respectful conversations, and this course opens the door to stronger relationships, two-way listening and discussion, and outcomes that will improve your personal and organizational life.
Have you ever...
- Avoided a conversation about an important topic?
- Wished you could be more assertive?
- Had difficulty giving or receiving negative feedback?
- Felt anxious before a difficult conversation?
- Dwelt upon what you "should have" said afterward?
- Wished you had managed a difficult conversation differently?
Key Learning Objectives:
- Confidence in your ability to communicate assertively
- Trust and strength in your relationships
- Improved listening
- The ability to give and receive actionable feedback
- The ability to engage others in constructive conversations involving difficult issues and emotional content
Rachelle Brockman, BComm, MBA
Principal of Eureka Experience, is an experienced, award-wining educator, a passionate artist and an enthusiastic entrepreneur. Rachelle is also a Certified Facilitator of the Myers-Briggs Type Indicator (MBTI) and Facilitating Open Couple Communication, Understanding & Study (FOCCUS).
$595 plus GST
- Program fee includes course tuition, all teaching materials, lunches and refreshments.
- University of Saskatchewan's liability is limited to reimbursement of paid tuition fee.
- Participants may withdraw from a course at any time, however, a $100 administration fee will be charged for withdrawing from a course up to 5 days prior to course start date. No course refund will be processed after this time. Non-attendance does not constitute notice of withdrawal.
- Fees subject to change without notice.