Process Mapping & Process Improvement

Process Mapping & Process Improvement (Saskatoon, SK)
Location : K W Nasser Centre (256 - 3rd Avenue South)

Stay tuned for future course offerings!

Process Mapping

Be able to practice techniques on your own real-world processes, and leave with multiple improvement ideas in THE PROCESS MAPPING AND PROCESS IMPROVEMENT COURSE.

Introduction & Background:

Required Course of the Operational Excellence Certificate

Learn powerful techniques to analyze processes and facilitate process improvement...

Process mapping can be an extremely powerful diagnostic tool for your organization. By analyzing processes you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

Moving to a process focused organization requires both a skill set and mind set. Process mapping will give you the skills you need to enact real process improvement within your organization. In addition to learning specific skills, you will be coached in leading and facilitating the mindset that will launch your organization to the next level of performance. Part of the mindset is the new role of process managers or consultants. Also you will learn to select, organize and facilitate process improvement efforts in your own organization. Finally, you will learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.

"Excellent speaker, he kept my attention the entire time. I would recommend this course and instructor to co-workers in the future." - Trena Pfefferle, Saskatchewan Blue Cross

Who Should Attend?

  • Business Analysts
  • Supervisors
  • Managers
  • Chief Operating Officers
  • Project Managers
  • Process Analysts
  • Consultants
  • Department Heads
  • Groups/Work Teams

"I liked the hands-on approach to "real" problems/processes. It made the course very relevant and easy to understand." - Jennifer Ball, Saskatchewan Ministry of Highways & Infrastructure

Key Learning Objectives:

  • Construct and practice a variety of process maps
  • Identify broken processes through 16 symptoms
  • Create strategies for overcoming barriers to process improvement
  • Turn staff frustration into ideas to improve processes, people and systems
  • Design processes that are fast, cost-effective and produce high quality results
  • Error proof steps to eliminate quality issues
  • Demonstrate cost savings and ROI opportunities

"The course was very informative and enlightening. I liked learning the processes to clearly outline the steps in a process. I would highly recommend this course to others from the University." - Lorraine Shantz, Financial Services Division, University of Saskatchewan

Course Outline:


  • Types of work management structures
  • Defining an organization: people, processes, systems and structure
  • Where do most organizational problems originate

Understanding Suppliers and Customers

  • Evaluating, measuring and partnering with suppliers
  • developing a customer report card

Diagnosing the Process

  • How to identify a broken process
  • selecting a process for redesign

Process Mapping

  • 5 main advantages to process mapping
  • 4 types of information captured in a process map
  • Flow charting symbols and how to use them
  • Types of process maps: macro level flow chart, functional-activity level flow chart, task and procedural level

Constructing a Function-Activity Flow Chart

  • Identifying and reducing staff frustrations
  • Eliminating bottlenecks and bureaucracy
  • Using automation, videotaping and information technology
  • Selecting high impact ideas to be implemented immediately


     Process Metrics

  • Gathering cycle time, process time and wait time data
  • Using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning
  • Quality costs: calculating the cost of poor quality, using quality improvement and basic six sigma tools

     Design Principles

  • Work and information flow
  • Job Design
  • Clean sheet redesign

     Implementing Process Improvement

  • 10-step process redesign methodology
  • 5 implementation options
  • Overcoming the 8 common process improvement obstacles

     Managing the Process Team

  • Selecting team members
  • Assigning roles and responsibilities
  • Appointing a project manager, facilitator and champion





"The instructor shared real-life stories and was very knowledgeable, which made understanding the theories/practices easier and more interesting." - Maureen Reid, City of Regina

Instructor Profile:

Dan Madison, MBA, CFA

Dan Madison

Dan Madison has been a consultant and university instructor for more than 23 years. He is currently Principal of Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign and leadership development. An expert in process mapping and improvement, he is the author of the number one selling book on Amazon Process Mapping, Process Improvement, and Process Management.

Prior to his current activities, Dan was a professional money manager, interviewed over 100 corporate officers (CEO’s and CFO’s) of the Fortune 500, and extensively analyzed hundreds of publicly held companies. He has an MBA in Finance (with honors) and is a Chartered Financial Analyst. Dan received his Lean Office Certificate from the University of Michigan.


Enrollment Bonus!

Receive a complimentary copy of the book Process Mapping, Process Improvement, and Process Mapping by Dan Madison.

Program Fees

$1,195 plus GST

  • Program fee includes course tuition, all course materials, lunches and refreshment, but not hotel accommodations.
  • University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.
  • Cancellation received in writing at least 14 days in advance of the course start date will receive a full refund. Written cancellations received less than 14 days prior to the course will be subject to a $200 administration fee. Non-attendance (notification 24 hours or less) will incur full course tuition fee.
  • One free transfer is permitted, provided written notice is received at least 14 days in advance of the course start date.