Managing Difficult Conversations

Saskatoon

TBD

Introduction & Background

I loved Rachelle’s energy. I really appreciated her expertise and the fact that she sees herself as a practitioner versus an expert. I also found it refreshing that she sees value in each person’s lived experiences as the expert in his/her own life.” - Laura McNaughton, University of Saskatchewan   

During this course, you will develop techniques and strategies that will allow you to handle difficult conversations with skills and confidence. You will engage in practical and interactive discussions and activities that will change the way you see and respond to difficult conversations. There is a process to respectful conversations, and this course opens the door to stronger relationships, two-way listening and discussion, and outcomes that will improve your personal and organizational life.

Have you ever...

  • Avoided a conversation about an important topic?
  • Wished you could be more assertive?
  • Had difficulty giving or receiving negative feedback?
  • Felt anxious before a difficult conversation?
  • Dwelt upon what you "should have" said afterward?
  • Wished you had managed a difficult conversation differently?

  • Key Learning Objectives
    “A very informative and productive course." – Andra MacKenzie, Braid Flooring & Window Fashions.
    • Confidence in your ability to communicate assertively
    • Trust and strength in your relationships
    • Improved listening
    • The ability to give and receive actionable feedback
    • The ability to engage others in constructive conversations involving difficult issues and emotional content

Saskatoon

Program Fees

$595 plus GST

Includes course tuition, all teaching materials, meals and refreshments.

Registration Deadline

To Be Announced

Course Planner

For more information, contact

Golsa Kafili

Program Coordinator

306-966-7956

Email Me

Instructor Profile

RachelleRachelle Brockman, BComm, MBA

Principal of Eureka Experience, Rachelle is an experienced, award-winning educator, a passionate artist and an enthusiastic entrepreneur. She inspires people, teams and organizations to ‘get it done’ in a passionate, productive way.  She digs down to core issues and provides tangible tools for leaders and teams to move forward by practicing courageous communication.

Rachelle holds a Masters in Business Administration (MBA) and Bachelor of Commerce (B.Comm).  Rachelle is also a Certified Facilitator of the Myers-Briggs Typology Indicator (MBTI) a FOCCUS (Facilitating Open Couple Communication, Understanding & Study) Facilitator and a Certified Facilitator of the Canadian It’s Your Move youth program.

Cancellation

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received in writing at least 5 days in advance of the course start date will receive a full refund. Written cancellations received less than 5 days prior to the course will be subject to a $100 administration fee. Non-attendance will incur full course tuition cost. Non-attendance does not constitute notice of withdrawal.

Fees subject to change without notice.

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