Managing Difficult Conversations


March 18, 2020

Introduction & Background

I loved Rachelle’s energy. I really appreciated her expertise and the fact that she sees herself as a practitioner versus an expert. I also found it refreshing that she sees value in each person’s lived experiences as the expert in his/her own life.” - Laura McNaughton, University of Saskatchewan   

During this course, you will develop techniques and strategies that will allow you to handle difficult conversations with skills and confidence. You will engage in practical and interactive discussions and activities that will change the way you see and respond to difficult conversations. There is a process to respectful conversations, and this course opens the door to stronger relationships, two-way listening and discussion, and outcomes that will improve your personal and organizational life.

Have you ever...

  • Avoided a conversation about an important topic?
  • Wished you could be more assertive?
  • Had difficulty giving or receiving negative feedback?
  • Felt anxious before a difficult conversation?
  • Dwelt upon what you "should have" said afterward?
  • Wished you had managed a difficult conversation differently?

  • Key Learning Objectives
    “A very informative and productive course." – Andra MacKenzie, Braid Flooring & Window Fashions.
    • Confidence in your ability to communicate assertively
    • Trust and strength in your relationships
    • Improved listening
    • The ability to give and receive actionable feedback
    • The ability to engage others in constructive conversations involving difficult issues and emotional content

March 18, 2020
8:30 AM to 4:30 PM


Program Fees

$595 plus GST

Includes course tuition, all teaching materials, meals and refreshments.

Registration Deadline

March 13, 2020

Course Planner

For more information, contact

Rebecca Schweighardt

Program Coordinator


Email Me

Instructor Profile

RachelleRachelle Brockman, BComm, MBA

Principal of Eureka Experience, Rachelle is an experienced, award-winning educator, a passionate artist and an enthusiastic entrepreneur. She inspires people, teams and organizations to ‘get it done’ in a passionate, productive way.  She digs down to core issues and provides tangible tools for leaders and teams to move forward by practicing courageous communication.

Rachelle holds a Masters in Business Administration (MBA) and Bachelor of Commerce (B.Comm).  Rachelle is also a Certified Facilitator of the Myers-Briggs Typology Indicator (MBTI) a FOCCUS (Facilitating Open Couple Communication, Understanding & Study) Facilitator and a Certified Facilitator of the Canadian It’s Your Move youth program.


University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least five (5) business days in advance of the course commencement date will receive a full refund. Cancellations received less than five (5) business days prior to the course commencement date will be subject to a $100 administration fee. Cancellations received less than two (2) business days prior to the course commencement date will be subject to full course tuition cost.

Non-attendance will incur full course tuition cost.

Fees subject to change without notice.

Program Transfers

One course transfer will be permitted without penalty if the cancellation request is received within fifteen (15) business days prior to the course start date. Alternate program transfers may be approved dependent on course availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee. 

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