Master Clinic on Solving Tough Problems

Requirement of the Operational Excellence Certificate



Introduction and Background

"Good overview of tools and methods to solve problems at all levels." – Shawn Beasse, SaskPower

A road map for quick and effective solutions.

Most problems in organizations fall into six general categories. Particularly knotty problems involve some combination of the six. When managers are unable to diagnose the problem, they are likely to use the wrong problem-solving approach. This leaves them frustrated and exhausted - and no further along in fixing the problem.

This course is designed to help you identify which category your toughest problem falls into. Once you understand the problem type you can select the best problem-solving method for your specific problem, and follow a straightforward roadmap to a lasting solution. The objective is to dramatically improve your problem solving abilities for all types of problems, and to make you a better business thinker and decision maker.

The main feature of this clinic is to address, analyze and solve your toughest problems. You will also learn how to classify other problems, and use the best approach to solving each problem type.

  • Key Learning Objectives
    "I had an "ah-ha" moment when determining a solution to a tough problem. Thank-you for the tools to make this happen." – Darla Mitchell, University of Saskatchewan
    • Identify the six general categories of problems and problem-solving processes
    • Evaluate the nature of the problem, and discover what type (or combination of types) it is
    • Apply the correct problem-solving approach for each problem type
    • Build skills in major leadership and problem-solving competencies
    • Quickly solve or know how to solve your toughest problems
    • Nip emerging problems in the bud
    • Get a roadmap for solving future problems
    • Know when to exit a problem that is unsolvable
    • Analyze your decision-making strengths and weaknesses, and build skills in the seven solution areas
    • Recognize and avoid the eight pitfalls of decision making
    • Influence those in positions of authority, and create an impact on your "higher-ups"
  • Who Should Attend?
    "It raised my awareness to a much higher level of competency. My problem solving skills have increased exponentially." – Pearl McNevin Williams, North Ridge Development Corporation

    This course is designed for those who want hands-on experience in solving tough problems in a business context. Such as:

    • Department heads, managers and supervisors
    • Executives
    • Teams, committees and task force groups
    • Consultants


Program Fees

$1295 plus GST

Includes course tuition, all teaching materials, meals and refreshments.

Registration Deadline

To Be Announced

Course Planner

For more information, contact

Rebecca Schweighardt

Program Coordinator

t: 306-966-7956


Course Outline

Funding Available

Check out the funding opportunities available through the Canada-Saskatchewan Job Grant.

*Multi-course certificate program; participants must enroll in two or more courses in the Operational Excellence Certificate to meet time requirement for the Job Grant.

Instructor Profile

danmadison1.jpgDaniel Madison, MBA, CFA

Dan Madison has been a consultant and university instructor for over 25 years. He is currently Principal of Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign and leadership development. An expert in process mapping and improvement, he is the author of the number one selling book on Amazon Process Mapping, Process Improvement, and Process Management.

Prior to his current activities, Dan was a professional money manager, interviewed over 100 corporate officers (CEO’s and CFO’s) of the Fortune 500, and extensively analyzed hundreds of publicly held companies. He has an MBA in Finance (with honors) and is a Chartered Financial Analyst. Dan received his Lean Office Certificate from the University of Michigan.


University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the course commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the course commencement date will be subject to a $200 administration fee. Cancellations received less than three (3) business days prior to the course commencement date will be subject to full course tuition cost.

Non-attendance will incur full course tuition cost.

Fees subject to change without notice.

Program Transfers

One course transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the course start date. Program transfers within ten (10) business days of the course start date will be subject to a $200 administration fee.

Alternate program transfers may be approved dependent on course availability. Transfer requests must be scheduled within six (6) months of the initial purchase.

Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $200 administration fee.

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