Process Mapping and Process Improvement

Requirement of the Operational Excellence Certificate



Introduction and Background

"I liked the hands-on approach to "real" problems/processes. It made the course very relevant and easy to understand." - Jennifer Ball, Saskatchewan Ministry of Highways and Infrastructure

Learn powerful techniques to analyze processes and facilitate process improvement. Be able to practice techniques on your own real-world processes, and leave with multiple improvement ideas.

Process mapping can be an extremely powerful diagnostic tool for your organization. By analyzing processes you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

Moving to a process focused organization requires both a skill set and mind set. Process mapping will give you the skills you need to enact real process improvement within your organization. In addition to learning specific skills, you will be coached in leading and facilitating the mindset that will launch your organization to the next level of performance. Part of the mindset is the new role of process managers or consultants. Also you will learn to select, organize and facilitate process improvement efforts in your own organization. Finally, you will learn the eight major barriers to process improvement and effective strategies for overcoming these barriers.

  • Key Learning Objectives
    "The course was very informative and enlightening. I liked learning the processes to clearly outline the steps in a process. I would highly recommend this course to others." - Lorraine Shantz, University of Saskatchewan
    • Construct and practice a variety of process maps
    • Identify broken processes through 16 symptoms
    • Create strategies for overcoming barriers to process improvement
    • Turn staff frustration into ideas to improve processes, people and systems
    • Design processes that are fast, cost-effective and produce high quality results
    • Error proof steps to eliminate quality issues
    • Demonstrate cost savings and ROI opportunities
  • Who Should Attend?
    "Excellent speaker, he kept my attention the entire time. I would recommend this course and instructor to co-workers in the future." - Trena Pfefferle, Saskatchewan Blue Cross
    • Business Analysts
    • Supervisors
    • Managers
    • Chief Operating Officers
    • Project Managers
    • Process Analysts
    • Consultants
    • Department Heads
    • Groups/Work teams


Program Fees

$1295 plus GST

Includes course tuition, all teaching materials, meals and refreshments.

Registration Deadline

To Be Announced

Course Planner

For more information, contact

Rebecca Schweighardt

Program Coordinator

t: 306-966-7956


Course Outline

  • Overview
    • Types of work management structures
    • Defining an organization: people, processes, systems and structure
    • Where do most organizational problems originate
  • Understanding Suppliers and Customers
    • Evaluating, measuring and partnering with suppliers
    • developing a customer report card
  • Diagnosing the Process
    • How to identify a broken process
    • selecting a process for redesign
  • Process Mapping
    • 5 main advantages to process mapping
    • 4 types of information captured in a process map
    • Flow charting symbols and how to use them
    • Types of process maps: macro level flow chart, functional-activity level flow chart, task and procedural level
  • Constructing a Function-Activity Flow Chart
    • Identifying and reducing staff frustrations
    • Eliminating bottlenecks and bureaucracy
    • Using automation, videotaping and information technology
    • Selecting high impact ideas to be implemented immediately
  • Process Metrics
    • Gathering cycle time, process time and wait time data
    • Using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning
    • Quality costs: calculating the cost of poor quality, using quality improvement and basic six sigma tools
  • Design Principles
    • Work and information flow
    • Job Design
    • Clean sheet redesign
  • Implementing Process Improvement
    • 10-step process redesign methodology
    • 5 implementation options
    • Overcoming the 8 common process improvement obstacles
  • Managing the Process Team
    • Selecting team members
    • Assigning roles and responsibilities
    • Appointing a project manager, facilitator and champion

Instructor Profile

danmadison1.jpgDaniel Madison, MBA, CFA

Dan Madison has been a consultant and university instructor for over 25 years. He is currently Principal of Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign and leadership development. An expert in process mapping and improvement, he is the author of the number one selling book on Amazon Process Mapping, Process Improvement, and Process Management.

Prior to his current activities, Dan was a professional money manager, interviewed over 100 corporate officers (CEO’s and CFO’s) of the Fortune 500, and extensively analyzed hundreds of publicly held companies. He has an MBA in Finance (with honors) and is a Chartered Financial Analyst. Dan received his Lean Office Certificate from the University of Michigan.

PMPIEnrollment Bonus

Receive a complimentary copy of the book Process Mapping, Process Improvement, and Process Management by Dan Madison.



University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the course commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the course commencement date will be subject to a $200 administration fee. Cancellations received less than three (3) business days prior to the course commencement date will be subject to full course tuition cost.

Non-attendance will incur full course tuition cost.

Fees subject to change without notice.

Program Transfers

One course transfer will be permitted without penalty if the cancellation request is received within fifteen (15) business days prior to the course start date. Alternate program transfers may be approved dependent on course availability. Transfer requests must be scheduled within six (6) months of the initial purchase. Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee. 

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