Business Process Management for Operations Excellence 

Virtual Delivery

April 14 - 15, 2021

Introduction and Background

Business process management is concerned with designing, planning and controlling the operations in an organization. In other words, the journeys of value-adding activities that an organization’s customers, employees, materials, energy and information all undertake.

In this course, you will learn about process management methods and how to apply them to improve the operations in different types of organizations. You will learn how to plot process drivers, identify the root cause of gaps in performance, redesign and map processes, and develop plans for process change.

The course will use exercises and a simulation to promote interaction among participants and applied learning. The simulation will allow you to reflect on, use, and experience some of the key decision making central to business process management.


Course Structure 

This course is completely virtual. All participant materials will be sent digitally prior to the course start date. Course includes a blend of live sessions and online group activities. Participants will implement learnings in between sessions through real-world application.

Course Overview


  • Types of process
  • The four Vs of process design
  • Polar diagrams

Process Design & Facilities

  • Mapping methods
  • Types of information presented in a process map
  • Relationship charts
  • From-to matrices

Process Planning & Control

  • Managing the relationships between demand and capacity
  • Process inventory management
  • Lean principles and bottlenecks

Process Quality & Benchmarking

  • Measuring, managing and improving process quality
  • Root-cause analysis
  • Poke-yoking processes
  • Creative benchmarking for process improvement

Process Design and Management Simulation

  • You will play a simulation to apply and further learn the principles of process design and management covered on the previous day
  • Implementing process change
  • Change and transition management

  • Key Learning Objectives
    • Think of processes as the ‘building blocks’ of organizations and their operations
    • Understand the objective of process design, management and control
    • See how process structure and facilities layout are used to control behaviors and flows
    • Learn how the four Vs (volume, variety, variation and visibility) combine to impact processes
    • Use tools to identify gaps in process performance and to redesign and change a process
    • Understand the role of technologies and rules in process design
    • Practice process design, planning and control
    • Learn the key elements of process quality, improvement and change
    • Explore the principles of creative benchmarking
  • Who Should attend?
    This course is for anyone interested in applied learning to help change and improve the operations of their team, their business unit, or their whole organization. The concepts and tools will be relevant to any organization, from services to manufacturing, from small to large, and profit and not-for-profit in nature. You can work experience can be at any level, from junior team member to organizational leader. The key requirement is that you wish to learn how to improve the operations of your organization using business process management practices.

Funding Available

Check out the funding opportunities available through the Re-Open Saskatchewan Training Subsidy.

April 14, 2021 to April 15, 2021
9:00 AM to 1:00 PM

Virtual Delivery

Program Fees

$995 plus GST

Includes course tuition and all teaching materials,.

Registration Deadline

April 7, 2021

Course Planner

For more information, contact

Rebecca Schweighardt

Program Coordinator

t: 306-966-7956


Instructor Profile

iam-bpm.pngDr. Ian McCarthy

Dr. Ian McCarthy is the W.J. VanDusen Professor of Innovation and Operations Management, and the Director of the CPA Innovation Centre at the Beedie School of Business. He is also a professor at the Luiss Center in Leadership, Innovation and Organisation (CLIO) in Rome, and a former Fulbright Scholar at the Georgia Institute of Technology. Prior to being a professor, Ian was an operations manager and industrial engineer at Philips and Alcan.

His research and teaching focus on how organizations should be created, designed and managed to succeed in different industries. As an expert in process design, systems thinking concepts, quality management, benchmarking, and change management, he works with professionals and their organizations to understand, re-design, and change their operations.

Ian was listed in a recent ranking of the top 2% of scholars across all fields (science, engineering, social science, etc.) across the world. Ian likes to engage with communities via digital communications platforms, and blogs. He uses Twitter (@Toffeemen68) to share ideas and work on operations and innovation management. And he was once named alongside Arianna Huffington, Deepak Chopra and Sir Richard Branson on Business Insider’s prestigious list, “54 Smart Thinkers Everyone Should Follow on Twitter.”


University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the course commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the course commencement date will be subject to a $200 administration fee. Cancellations received less than three (3) business days prior to the course commencement date will be subject to full course tuition cost.

Non-attendance will incur full course tuition cost.

Fees subject to change without notice.

Program Transfers

One course transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the course start date. Program transfers within ten (10) business days of the course start date will be subject to a $200 administration fee.

Alternate program transfers may be approved dependent on course availability. Transfer requests must be scheduled within six (6) months of the initial purchase.

Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $200 administration fee.

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