Mapping Operational Processes

Requirement of the Operational Excellence Certificate

Program Overview

Process mapping is the process of defining what a business does, who is responsible for each operation, what standard or benchmark the process should be completed at and how the success of the process can be determined.  In this program, participants will learn about how process mapping is a powerful tool for your organization and will practice process mapping using relevant examples. Using Lean and Six Sigma tools, participants will understand how process mapping can illustrate the current state and desired future state of an organization. This includes analyzing processes to find process issues, structural problems, poor controls, and people issues while using practical techniques and real-world processes. Getting to the root of the cause aids in quality and timeliness issues where participants can implement their learnings immediately to their own work processes.  

This program not only focuses on the skill set but the mindset. Process mapping will give participants the skills needed to enact real process improvement within their organization. This includes facilitating the mindset required for organizations to enable the buy-in needed for maintaining process improvement gains. Participants will also learn effective strategies to select, organize, and facilitate efforts by overcoming barriers to process improvements.
This program is part of the Operational Excellence Certificate.

  • Key Learning Objectives
    • Explore the application of process mapping using Lean and Six Sigma philosophies and tools
    • Understand the importance of current and future state process maps
    • Introduction to constructing and practicing process mapping 
    • Demonstrate cost savings and ROI opportunities
    • Identify broken processes and include error-proof steps to eliminate quality issues
    • Design processes that are reliable, cost-effective, customer-centric and produce high-quality results
  • Who Should Attend
    • Business professionals and leaders seeking to increase operational excellence knowledge and skill set to better support enhanced business practices
    • Operations and projects personnel looking to enable process improvement and streamline activities
    • Individuals pursuing how to deliver value in processes, systems, and organizations through operational excellence
  • What Is Included
    • All learning materials in Canvas
    • Certificate of Completion
    • Credential to add to your CV and LinkedIn Profile

Funding Available

Check out the funding opportunities available through the Canada-Saskatchewan Job Grant.

*Multi-course certificate program; participants must enroll in two or more courses in the Operational Excellence Certificate to meet time requirement for the Job Grant.

November Session

Date: November 24, 2021 - November 25, 2021

Fees: $1,995 plus GST

Registration Deadline: November 17, 2021

Location: Virtual Delivery

Program Schedule

8:30 am - 4:30 pm CST

More Information

Virtual Delivery occurs through Zoom with all learning materials provided digitally on Canvas. In order to use Zoom, participants must have access to a computer with speakers, a microphone, and a webcam. Virtually delivered training includes instructor facilitation, small group exercises, large group discussions, whiteboarding, interactive learning, networking and ample breaks and opportunities for questions and discussions.

Register for November Session

Course Planner

For more information, contact

Rebecca Schweighardt
Senior Program Coordinator
Email Me

Instructor Profile


Keith Willoughby, Ph.D., M.Sc.

Keith Willoughby's teaching interests include operations management, business analytics and quantitative methods. Ultimately, his objective is to replace the fear and anxiety often associated with analytical methods with a more thorough appreciation for their value in analyzing situations and informing decision-making.
As a researcher, he devotes attention to developing and applying analytical models in a variety of practical, relevant business areas. Some of these themes include process improvement in health care, business logistics, transportation analysis, sports and entertainment, and pedagogical innovation. He is certified as a Lean Six Sigma Black Belt through the American Society for Quality. He is enamored with serpentine waiting lines and their role in improving operational efficiencies.
amanda Amanda Dahl, PMP

Amanda Dahl is the owner and operator of her consultancy, Boost Consulting. She has 19 years of experience in program and project management, operational excellence, corporate and business planning, and business development in multiple industries.

Amanda has her Master’s Certificate in Project Management, Project Management Professional (PMP) designation, Lean Greenbelt certification, Six Sigma Blackbelt training, and Change Management Specialist certification. She also holds the Director, Outreach position for the Project Management Institute - North Saskatchewan Chapter.

She presents her technical and ‘real-world’ knowledge in an authentic, tangible way to enhance understanding and engagement, and enjoys connecting with people in a meaningful way.

Offer This Program In-House

Interested in bringing this program to your organization or team within your organization? Fill out our Online Needs Assessment form and show your interest in bringing this program in-house or customized based on your needs.


University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $500 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost.

Non-attendance will incur full program tuition cost.

Fees subject to change without notice.

Program Transfers

One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $300 administration fee.

Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase.

Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee.

Other programs you may be interested in