Measuring and Improving Operational Processes

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Program Overview

In order to demonstrate operational excellence, organizations must be able to measure process outcomes. Measuring and improving operations consists of developing, implementing, and analyzing a system that captures process information in real-time. Using the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) framework, participants will learn how to define operational problems, assess defects, report metrics, and quantify waste. This provides the foundation for operational excellence.

Participants will learn how to build a robust measurement system, design and improve processes that produce high-quality results, and demonstrate efficiencies through cost-saving opportunities. With the capability to measure the status of any process in real-time, organizations can identify gaps between current and desired future performance. These efforts are vital in creating a culture of continuous improvement that leads organizations towards a desired future state.  

Case studies, real-world examples, and hands-on activities will be used to bring the concepts to life and to empower people to utilize their learnings in their workplace.

This program is part of the Operational Excellence Certificate.

  • Key Learning Objectives
    • Learn how to assess defects, report metrics, and quantify waste in processes
    • Design processes capable of producing high-quality results
    • Demonstrate efficiency and cost-saving opportunities
    • Define benchmarks and address gaps between current performance and future state performance
    • Deploy a scientific, best practices approach in solving operational problems
    • Employ powerful leadership skills to build a culture that values and supports continuous improvement
    • Construct a metrics system to measure the status of any process in real-time
  • Who Should Attend
    • Business professionals and leaders in any industry and environment seeking to increase operational excellence knowledge and skill set to better support enhanced business practices
    • Operations and projects personnel looking to enable process improvement and streamline activities
    • Individuals pursuing how to deliver value in processes, systems, and organizations through operational excellence
  • What Is Included
    • All learning materials in Canvas
    • Certificate of Completion
    • Credential to add to your CV and LinkedIn Profile
    • 13 CPHR Saskatchewan Continued Professional Development (CPD) Hours

Funding Available

Check out the funding opportunities available through the Canada-Saskatchewan Job Grant. *Multi-course certificate program; participants must enroll in two or more courses in the Operational Excellence Certificate to meet time requirement for the Job Grant.

2024 TBD

Fees: $1,995 plus Taxes

Registration Deadline: To Be Announced


Course Planner

For more information, contact

Rebecca Schweighardt
Learning and Development Specialist
Email Me

Instructor Profile


Keith Willoughby, Ph.D., M.Sc.

Keith Willoughby's teaching interests include operations management, business analytics and quantitative methods. Ultimately, his objective is to replace the fear and anxiety often associated with analytical methods with a more thorough appreciation for their value in analyzing situations and informing decision-making.
As a researcher, he devotes attention to developing and applying analytical models in a variety of practical, relevant business areas. Some of these themes include process improvement in health care, business logistics, transportation analysis, sports and entertainment, and pedagogical innovation. He is certified as a Lean Six Sigma Black Belt through the American Society for Quality. He is enamored with serpentine waiting lines and their role in improving operational efficiencies.

Amanda Dahl, PMP, ACP

Amanda Dahl is the owner of her consultancy, Boost Consulting. She has 20+ years of experience in project management, operational excellence, change management, and business development in multiple industries. She is also a Director on the Board of T2 Metals Corp.

Amanda has her Master’s Certificate in Project Management, Project Management Professional (PMP), Agile Certified Practitioner (ACP), Lean Greenbelt certification, Six Sigma Blackbelt training, and Prosci Change Practitioner certification and is a Co-Chair for the WIMWiN-SK Mentorship committee.

She presents her technical and ‘real-world’ knowledge in an authentic, tangible way to enhance understanding and engagement, and enjoys connecting with people in a meaningful way.

Offer This Program In-House

Interested in bringing this program to your organization or team within your organization? Fill out our Online Needs Assessment form and show your interest in bringing this program in-house or customized based on your needs.

Cancellation Policy

For information regarding our cancellation and refund policy please visit our terms and conditions.

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