Measuring and Improving Operational Processes

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Program Overview

Measuring and improving operations is all about implementing, and analyzing a metric system that allows organizations to measure any process in real-time. Using the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) framework, participants will learn how to assess defects, report metrics, and quantify waste in processes to improve operational processes for excellence. Participants will learn how to build a robust measurement system, design and improve processes that produce high-quality results, and demonstrate efficiencies through cost-saving opportunities. By addressing the gaps between the current performance and desired future performance, organizations can measure the status of any process in real-time, required to create a culture of continuous improvements and achieve their desired future state. 

 This program is part of the Operational Excellence Certificate.

  • Key Learning Objectives
    • Assess defects, reporting metrics, and quantifying waste in processes
    • Design processes producing high-quality results
    • Demonstrate efficiency and cost-saving opportunities
    • Define benchmarks and address gaps between current performance and future state performance
    • Use the scientific method to proactively solve problems
    • Employ powerful leadership skills to build a culture that values and supports continuous improvement
    • Construct a metrics system to measure the status of any process in real-time
  • Who Should Attend
    • Business professionals and leaders in any industry and environment seeking to increase operational excellence knowledge and skill set to better support enhanced business practices
    • Operations and projects personnel looking to enable process improvement and streamline activities
    • Individuals pursuing how to deliver value in processes, systems, and organizations through operational excellence
  • What Is Included
    • All learning materials in Canvas
    • Certificate of Completion
    • Credential to add to your CV and LinkedIn Profile
    • PMI Professional Development Units (PDU's)

Funding Available

Check out the funding opportunities available through the Canada-Saskatchewan Job Grant and Re-Skill Saskatchewan Training Subsidy.

*Multi-course certificate program; participants must enroll in two or more courses in the Operational Excellence Certificate to meet time requirement for the Job Grant.

February 2024

Date: February 7, 2024 - February 8, 2024

Fees: $1,995 plus Taxes

Registration Deadline: January 31, 2024

Location: K W Nasser Centre - Saskatoon

Program Schedule

Day 1: February 7

Day 2: February 8

8:30 am - 4:30 pm CST

Register for February 2024

Course Planner

For more information, contact

Rebecca Schweighardt
Learning and Development Specialist
Email Me

Instructor Profile


Keith Willoughby, Ph.D., M.Sc.

Keith Willoughby's teaching interests include operations management, business analytics and quantitative methods. Ultimately, his objective is to replace the fear and anxiety often associated with analytical methods with a more thorough appreciation for their value in analyzing situations and informing decision-making.
As a researcher, he devotes attention to developing and applying analytical models in a variety of practical, relevant business areas. Some of these themes include process improvement in health care, business logistics, transportation analysis, sports and entertainment, and pedagogical innovation. He is certified as a Lean Six Sigma Black Belt through the American Society for Quality. He is enamored with serpentine waiting lines and their role in improving operational efficiencies.

Amanda Dahl, PMP, ACP

Amanda Dahl is the owner and operator of her consultancy, Boost Consulting. She has 20 years of experience in program and project management, operational excellence, geoscience, corporate and business planning, and business development in multiple industries. She is also a Director on the Board of Aguila Copper Corp.

Amanda has her Master’s Certificate in Project Management, Project Management Professional (PMP), Agile Certified Practitioner (ACP), Lean Greenbelt certification, Six Sigma Blackbelt training, and Change Management Specialist certification and volunteers on the WIMWiN-SK Mentorship committee. 

She presents her technical and ‘real-world’ knowledge in an authentic, tangible way to enhance understanding and engagement, and enjoys connecting with people in a meaningful way.

Offer This Program In-House

Interested in bringing this program to your organization or team within your organization? Fill out our Online Needs Assessment form and show your interest in bringing this program in-house or customized based on your needs.


University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received at least ten (10) business days in advance of the program commencement date will receive a full refund. Cancellations received less than ten (10) business days prior to the program commencement date will be subject to a $500 administration fee. Cancellations received less than three (3) business days prior to the program commencement date will be subject to full program tuition cost.

Non-attendance will incur full program tuition cost.

Fees subject to change without notice.

Program Transfers

One program transfer will be permitted without penalty if the cancellation request is received more than ten (10) business days prior to the program start date. Program transfers within ten (10) business days of the program start date will be subject to a $300 administration fee.

Alternate program transfers may be approved dependent on program availability. Transfer requests must be scheduled within six (6) months of the initial purchase.

Applicants will be responsible for any price difference in program fees at the time of the request. Each subsequent transfer request will be subject to $300 administration fee.

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