Mastering Critical Conversations

 

 



Program Overview

This one-day program benefits leaders and other individuals who want to enhance their interpersonal communication capabilities. It begins by equipping participants with key competencies to address common workplace issues. It emphasizes the practice of effective dialogue, active listening, practical communication methods, conflict-resolution strategies, and trust-building techniques. These foundational skills pave the way for successfully handling common communication and team member performance challengesWe will also develop strategies to maneuver particularly difficult communication scenarios and conflicts.  

  • Program Highlights

    By completing this program, participants will be able to:  

    • Apply practical methods for navigating particularly challenging conversations and conflicts. 
    • Describe how open and constructive communication contributes to daily and long-term individual and team success. 
    • Apply dialogue skills and practical communication strategies to overcome common workplace communication hurdles, such as misinterpretations, conflicts, and breakdowns. 
    • Listen actively and with empathy to better understand team members’ perspectives, needs, and concerns.  
    • Overcome barriers and build trust through transparent communication. 
    • Analyze their natural conflict-handling tendencies and identify contexts where another approach will be more productive. 

     

     

  • Who Should Attend
    • Individuals seeking to enhance their proficiency in interpersonal communication and adeptly handle challenging dialogues.
    • Leaders and supervisors tasked with managing both individual and team interactions.
    • Professionals across all business sectors who have the responsibility of delivering articulate verbal communications.
  • What Is Included
    • All learning materials provided digitally through Canvas 
    • Certificate of Completion 
    • Credential to add to your CV and LinkedIn Profile  
    • An assessment of your communication style. 
    • An assessment of your natural approach to navigating conflict. 
    • 6.5 CPHR Saskatchewan Continued Professional Development (CPD) Hours

May, In-Person

Date: May 29, 2025

Fees: $995

Registration Deadline: May 8, 2025

Location: #600 - 340 3rd Avenue North, Saskatoon

Program Schedule

Day 1: Thursday, May 29

8:30 AM - 4:30 PM CST

More Information

In-person delivery occurs at Edwards Executive Education, #600 - 340 3rd Avenue North, Saskatoon, with all learning materials provided digitally on Canvas. In-person delivery includes instructor facilitation, small group exercises, large group discussions, interactive learning, networking and ample breaks and opportunities for questions and discussions. Participants will be required to bring a laptop/digital device to access all learning materials during the program. Breakfast, lunch, and refreshments will be provided.

Register for May, In-Person

Course Planner

For more information, contact

Keegan Woodhouse
Sales and Enrolment Coordinator
306-966-2446
Email Me

Instructor Profile

Trevor Maber

Dr. Trevor Maber

Dr. Trevor Maber engages in teaching and scholarship across a wide range of HR-related practice areas. He is an award-winning faculty member with the Edwards School of Business and associate faculty member at both Royal Roads University and Fielding Graduate University. As a facilitator, he leverages over 30 years of professional and academic experience to create positive change and highly-engaging learning opportunities for the students, clients and organizations he works with. In addition to his faculty appointments, he maintains an active consulting practice and speaks at conferences across North America and internationally. Trevor has also been an active contributor and supporter within the TED community for over 15 years as a TED workshop presenter and host, TEDx organizer and speaker, and TED-ED lesson designer and educator. He holds his PhD from Fielding Graduate University with a focus on organizational development and change, along with his MA in Human and Organizational Systems from Fielding, MA in Leadership and Training from Royal Roads University, and BComm from the University of Saskatchewan, along with numerous coaching, facilitation and assessment certifications.

Rick Reid

Rick Reid, PME, BComm, CPHR 

Rick Reid is a human resources professional with over twenty years of experience in a variety of strategic advisory and leadership positions in both public and private sector organizations. The Corporate Learning Consultant and a program facilitator and coach with Executive Education at the Edwards School of Business, Rick has a Bachelor of Commerce from Edwards, a Professional Master of Education from Queen’s University, holds a CPHR designation, and is a Certified Leadership Coach. Rick has worked in a number of industries including education, health care, local government and energy services, and in his work with Executive Education, engages with participants and organizations across all industries. his career has primarily focused in the areas of employee and labour relations, and employee learning and development. He has extensive experience in conducting workplace investigations, conflict engagement, leadership development, performance management, and leading organizational HR change initiatives.

Rick values opportunities to connect with leaders and teams through facilitating training and development activities that support their work towards individual professional development goals, and in building cohesive, high performing teams.

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Chris Antonopoulos, BComm

Chris is a human resources professional with 17 years of experience across a number of strategic Human Resources and Organizational Development roles in both the Co-operative and Post-Secondary sectors. Currently a member of the Human Resources-Organizational Development team at the University of Saskatchewan, Chris holds a Bachelor of Commerce from the Edwards School of Business.

Chris’s career has primarily focused on the areas of Employee Learning, Organizational Development, Leadership Development and Talent Management design and delivery. Chris has extensive experience in adult learning and learning facilitation has also had extensive experience in helping to support organizational-change initiatives and in supporting strategic business planning processes. Chris is also certified in both the Everything DiSC® Workplace and the LPI 360 ® assessment tools.

Chris is very passionate about supporting new and aspiring leaders to further their development goals and aspirations while helping them to build and sustain effective teams and promoting healthy work cultures.

Offer This Program In-House

Interested in bringing this program to your organization or team within your organization? Fill out our Online Needs Assessment form and show your interest in bringing this program in-house or customized based on your needs.

Cancellation Policy

For information regarding our cancellation and refund policy please visit our terms and conditions.

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